Large network deployments, business transformation projects, or outsourcing engagements, all require a clear articulation of the benefits anticipated and communication of the objectives. The strategy definition is a critical period, where both the foreseen and unlikely need to be considered, and an action path determined so that execution can take place with little disruption, and confidence. Measures of success are defined, and metrics gathered at the beginning and during the project so that progress can be demonstrated.
We not only focus on the strategy and management aspects, but we also bring a keen focus on the customer and staff experience, and less tangible aspects of change projects, such as customer and employee satisfaction, adoption of change, or motivation.
Sonata clients work directly with Bertrand, and project teams that are assembled in order to meet each client’s unique situation and required outcomes. Feel free to contact us for further dialogue.